Terms & Conditions for Hire Services

Kylah Group Ltd provides event furniture hire, prop hire, décor hire and related event hire services across London and surrounding areas.

We aim to provide a professional, reliable and premium hire service with flexible delivery and collection options, including 24hr delivery and collection where available.

These Terms & Conditions are designed to ensure that every booking is handled clearly, professionally and fairly.

No binding hire contract will exist until Kylah Group Ltd has issued a quotation or invoice, the customer has accepted it in writing, the required deposit or full payment has been received, and Kylah Group Ltd has confirmed the booking in writing.

Quotations are valid for 14 days from the date stated on the quotation unless otherwise agreed in writing. All quotations are subject to availability at the time the booking is confirmed.

Kylah Group Ltd reserves the right to withdraw or amend a quotation before a booking is confirmed.

Kylah Group Ltd does not operate a minimum order requirement for hire items.

However, delivery, collection, labour, parking, congestion charges, ULEZ charges, waiting time, access-related charges, same-day charges, out-of-hours charges, weekend charges, bank holiday charges and other service charges may still apply depending on the order size, location, access requirements and event details.

A small order may therefore still carry delivery, collection or service charges.

The hire period means the period for which the hire items are required by the customer, including the agreed delivery and collection dates and times.

Unless otherwise agreed in writing, hire items must be available for collection at the agreed collection time.

If collection is delayed due to the customer, venue, event organiser or any third party, additional hire, labour, waiting time, storage or collection charges may apply.

The customer is responsible for checking that all items, quantities, colours, finishes, delivery details, collection details, event dates, venue information and access requirements are correct before confirming the booking.

Only the items listed on the final quotation, invoice or booking confirmation will be supplied.

Any changes to an order must be requested in writing and are only agreed once confirmed in writing by Kylah Group Ltd.

A deposit or full payment may be required to secure a booking.

Unless otherwise agreed in writing, the balance of the hire charge must be paid in full before delivery, collection preparation, setup or release of any hire items.

Kylah Group Ltd reserves the right to withhold delivery or collection preparation until cleared payment has been received.

A refundable damage or security deposit may be required before the hire period begins.

The deposit may be used to cover loss, damage, breakages, missing items, stains, spillages, excessive cleaning, late return, extended hire, failed collection, failed delivery, waiting time, parking charges, parking fines, congestion or ULEZ charges, replacement costs, repair costs, additional labour, transport or other unpaid charges.

If the deposit does not cover the full amount owed, the customer remains responsible for paying the outstanding balance.

Refundable deposits will be returned after the hire items have been collected, checked and confirmed to be in acceptable condition.

If the customer cancels a confirmed booking, cancellation charges may apply. Cancellation must be made in writing.

Any non-refundable deposit, booking fee, administrative charge, bespoke item cost, third-party cost, staffing cost, transport cost or preparation cost already incurred by Kylah Group Ltd may be retained or charged where applicable.

All order amendments, reductions or postponements must be requested in writing.

Kylah Group Ltd is not obliged to accept amendments, reductions or postponements once a booking has been confirmed.

If the customer reduces the order value after confirmation, Kylah Group Ltd reserves the right to charge based on the original confirmed order value, especially where stock has been reserved, transport has been arranged, staffing has been arranged or preparation has begun.

Postponements are subject to availability and may be treated as cancellations where Kylah Group Ltd cannot reasonably accommodate the new date.

Kylah Group Ltd offers delivery and collection services across London and surrounding areas, subject to availability.

Delivery and collection dates, times and locations must be agreed in advance. The customer must ensure that the delivery and collection location is available, accessible, safe and suitable at the agreed times.

The customer or an authorised representative should be present at the delivery and collection location unless otherwise agreed in writing.

If the customer or representative is not present, or if hire items are not ready for collection, additional charges may apply.

Kylah Group Ltd may offer 24hr delivery and collection, late-night delivery, early-morning delivery, same-day delivery, urgent delivery, weekend delivery and bank holiday delivery where available.

These services are subject to availability, staffing, vehicle access, venue access, payment clearance and the nature of the order.

Out-of-hours, urgent, same-day, late-night, weekend, bank holiday or restricted-access delivery and collection may be subject to additional charges.

The customer is responsible for ensuring safe, legal and suitable access for delivery and collection.

This includes parking, loading bays, lift access, stair access, service entrances, venue permits, security clearance, concierge access, gate codes, door widths, corridor widths, floor protection requirements, time restrictions, loading restrictions, red route restrictions and any other site-specific access requirements.

The customer must tell Kylah Group Ltd in advance about any access issues, including stairs, long walking distances, narrow entrances, restricted loading areas, limited parking, underground venues, upper-floor venues, basement venues, lift restrictions or timed access slots.

Any parking charges, congestion charges, ULEZ charges, toll charges, venue charges, waiting time, access delays, failed delivery attempts, failed collection attempts, parking fines or additional labour costs incurred by Kylah Group Ltd may be charged to the customer.

Unless otherwise agreed in writing, delivery is to an accessible ground-floor location at the delivery address.

Delivery to upper floors, basements, rooms away from the loading area, areas requiring stairs, long carries, lift use, or additional labour may incur extra charges.

Room-of-choice delivery, item placement, setup, styling, installation, dismantling or repositioning is not included unless clearly stated on the quotation or invoice.

Unless expressly stated on the quotation or invoice, hire prices include the hire of the listed items only.

Hire prices do not include styling, room layout, furniture placement, installation, setup, dismantling, repositioning or event design.

Where setup, placement, styling or installation is required, this must be agreed in writing before the event and may be charged separately.

The customer is responsible for ensuring that all measurements, venue details, access details, floor plans, timings, quantities and event information supplied to Kylah Group Ltd are accurate.

Kylah Group Ltd will not be responsible for any issue caused by inaccurate measurements, incorrect quantities, unsuitable access, incorrect venue information, wrong delivery details or incomplete event information supplied by the customer.

Kylah Group Ltd will supply hire items in a clean, usable and presentable condition.

The customer must inspect the hire items upon delivery and notify Kylah Group Ltd immediately of any issue, damage, shortage or concern.

If the customer accepts delivery, signs a delivery note, allows the items to be used, or does not report any issue promptly, the hire items will be deemed to have been received in acceptable condition.

Product images on the Kylah Group Ltd website, social media, quotations, invoices, brochures, marketing materials or messages are for guidance only.

Due to lighting, screen settings, photography, stock rotation, manufacturing variations, normal hire use and availability, items may vary slightly in colour, finish, shade, size, style or appearance.

Kylah Group Ltd reserves the right to supply a suitable alternative item of similar style, value and function where necessary.

All hire items remain the sole property of Kylah Group Ltd at all times.

The customer must not sell, sub-hire, lend, move to another location, alter, repair, modify, clean using unsuitable products, dispose of, or part with possession of any hire items without written permission from Kylah Group Ltd.

The customer is responsible for the care, safety and security of all hire items from the time of delivery until the items are collected by Kylah Group Ltd.

The customer must take reasonable steps to protect hire items from loss, theft, damage, staining, weather, misuse, vandalism, fire, smoke, water, damp, mud, pets, children, intoxicated guests, unsafe handling or any other risk.

Unless agreed in writing, hire items are supplied for indoor use or covered outdoor use only.

The customer must not expose hire items to rain, mud, excessive heat, fire, damp, water, spillages, staining substances, uneven ground, unsafe surfaces or unsuitable weather conditions.

Outdoor use must be agreed in advance. Kylah Group Ltd reserves the right to refuse outdoor use where it considers the location, weather, surface or event conditions unsuitable.

The customer is responsible for any loss, theft, damage, breakage, staining, soiling or excessive cleaning of hire items during the hire period.

Charges may apply for missing items, broken items, stained upholstery, food or drink spillages, makeup marks, fake tan marks, oil marks, candle wax, chewing gum, glitter, confetti, mud, paint, dye transfer, burns, smoke damage, water damage, scratches, rips, dents, bent frames, damaged legs, damaged tabletops, damaged glass or mirrored surfaces, missing cushions, missing accessories, excessive cleaning or any other damage beyond fair wear and tear.

Damage, shortages and breakages may be charged at full replacement cost. Where repair is possible, the customer may be charged repair, cleaning, transport, labour and loss of hire income while the item is unavailable.

The customer must ensure that all hire items are ready and available for collection at the agreed time and location.

If items are not available, access is denied, the venue is closed, the customer is unavailable, items have been moved, or collection is delayed due to the customer, venue, event organiser or third party, additional charges may apply.

These charges may include waiting time, additional labour, transport, failed collection charges, storage charges, extended hire charges and related costs.

If Kylah Group Ltd is unable to deliver due to incorrect information, lack of access, unsafe conditions, no parking, venue refusal, customer absence, unpaid balance, unsuitable site conditions or any other issue outside our control, full hire charges may still apply.

Additional charges may apply for re-delivery, waiting time, additional labour, parking, transport or administration.

The customer is responsible for ensuring suitable parking and loading arrangements are available for both delivery and collection.

Any parking charges, parking fines, congestion charges, ULEZ charges, tolls or other transport-related costs incurred in connection with the booking may be charged to the customer.

The customer is responsible for obtaining all permissions, permits and approvals required by the venue, landlord, council, event organiser or any relevant authority.

This includes permission for delivery, collection, loading, unloading, lift use, service entrances, out-of-hours access and placement of hire items.

The customer must ensure that hire items are used safely, responsibly and for their intended purpose.

Children must be supervised around hire items at all times. Guests or third parties must not climb on, jump on, stand on, overload, drag, dismantle, misuse or damage hire items.

Kylah Group Ltd is not responsible for injury, damage or loss caused by misuse of hire items by the customer, guests, venue, event organiser or third parties.

Kylah Group Ltd may require the customer to provide evidence of suitable insurance for hire items, particularly for large orders, commercial events, outdoor events, public events, unattended deliveries or high-value items.

The customer remains responsible for loss, theft or damage to hire items whether or not insurance is in place.

Where Kylah Group Ltd agrees to leave hire items unattended at a premises, venue, storage area, loading bay, concierge, reception or other location, the items are left at the customer’s risk.

The customer is responsible for the hire items from the point of delivery until collection by Kylah Group Ltd.

Hire items must not be moved from the delivery location without permission from Kylah Group Ltd.

If the customer, venue, event organiser or third party moves hire items after delivery, the customer remains responsible for any loss, damage, injury, delay, additional labour or collection issue caused as a result.

If, for reasons beyond our reasonable control, any hire item becomes unavailable, Kylah Group Ltd reserves the right to supply a suitable alternative item of similar style, value and function where possible.

If no suitable alternative is available, Kylah Group Ltd may refund the hire charge for the unavailable item.

Kylah Group Ltd will not be liable for any indirect loss, consequential loss, loss of profit, loss of enjoyment, event disruption, replacement cost from another supplier or other claim arising from the non-availability of a hire item.

Kylah Group Ltd will not be liable for delay or failure to perform any part of the hire contract where this is caused by circumstances outside our reasonable control.

This may include traffic congestion, road closures, vehicle breakdown, accidents, severe weather, fire, flood, theft, industrial action, staff illness, venue access issues, parking restrictions, customer delay, supplier failure, power failure, public transport disruption, emergency services activity, Acts of God, government restrictions or any other event outside our reasonable control.

Kylah Group Ltd will take reasonable steps to minimise disruption where possible.

Kylah Group Ltd reserves the right to refuse delivery, setup, placement or continued hire where we reasonably believe that weather, access, ground conditions, venue conditions, public safety or other circumstances create a risk of injury, damage or unsafe working conditions.

If a booking cannot proceed safely due to weather or unsafe conditions outside our control, cancellation or additional charges may apply depending on the circumstances.

Kylah Group Ltd will provide services with reasonable care and skill.

Where Kylah Group Ltd is responsible for a proven failure to fulfil the hire contract, liability will be limited to the refund or cancellation of the relevant hire charges paid for the affected item or service.

Kylah Group Ltd will not be liable for indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity, loss of enjoyment, event disruption, additional supplier costs or other indirect claims.

Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited or excluded.

The customer agrees to indemnify Kylah Group Ltd against any loss, damage, claim, cost, charge or expense arising from misuse of hire items, damage, loss, theft, injury caused by misuse, incorrect information, unsuitable access, venue conditions, breach of these Terms & Conditions, or actions of guests, venues, staff, contractors or third parties during the hire period.

If the customer becomes insolvent, bankrupt, enters liquidation, has a receiver or administrator appointed, makes an arrangement with creditors, fails to pay sums due, or breaches these Terms & Conditions, Kylah Group Ltd may cancel the hire contract immediately.

Where hire items have already been delivered, Kylah Group Ltd may enter the delivery location, where lawful and with any required permission, to recover the hire items.

Where Kylah Group Ltd arranges or recommends third-party suppliers, contractors, venues or services, those third parties may operate under their own terms and conditions.

Kylah Group Ltd is not responsible for the acts, omissions, delays, failures or charges of third-party suppliers unless otherwise agreed in writing.

Kylah Group Ltd may request permission to use photographs or videos from events for marketing purposes.

We will not use private customer images in a way that intentionally identifies private individuals without permission where such permission is required.

If the customer does not want images of their event setup used, they should notify Kylah Group Ltd in writing before the event.

Kylah Group Ltd may collect and process customer information for managing enquiries, quotations, bookings, payments, deliveries, collections, customer service and legal or accounting obligations.

Customer information may include names, contact details, addresses, event details, payment information and booking correspondence.

Kylah Group Ltd will handle personal data in accordance with applicable data protection laws.

Any complaint or issue must be reported to Kylah Group Ltd as soon as possible.

Issues relating to delivery condition, missing items, incorrect items or damage must be reported immediately upon delivery and before the items are used.

Kylah Group Ltd must be given a reasonable opportunity to investigate and, where appropriate, resolve the issue.

These Terms & Conditions, together with the quotation, invoice and written booking confirmation, form the entire agreement between Kylah Group Ltd and the customer.

Any variation must be agreed in writing by Kylah Group Ltd. No terms provided by the customer, venue, event organiser or third party will apply unless expressly accepted in writing by Kylah Group Ltd.

If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising under or in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales.